Privacy Policy
Table of Contents
Falcon Relocation Group, Man and Van & Removals Services LTD / Privacy Policy
Last updated: [23/03/2026]
This Privacy Policy explains how FALCON RELOCATION GROUP, MAN AND VAN & REMOVALS SERVICES LTD collects, uses and protects personal data when you visit falcongroupremovals.co.uk , request a quote, contact us, book a move, pay online, or otherwise use our services.
Who We Are
FALCON RELOCATION GROUP, MAN AND VAN & REMOVALS SERVICES LTD is the controller of the personal data described in this Privacy Policy.
Company number: 14338443
Registered office: 9 Hexham Road, Hexham Road, Manchester, England, M18 7RJ
Website: falcongroupremovals.co.uk
General information email: info@falcongroupremovals.co.uk
Sales enquiries email: sale@falconrelocationgroup.com
Office: 03301335222
Mobile: 07342011711
What Personal Data We Collect
Depending on how you use our website and services, we may collect:
your name;
– your email address;
– your collection address and delivery address;
– move details you provide, such as dates, access notes, inventory details and any other information you include in your enquiry;
– photos, videos or messages you send to help us assess a move;
– communication records, such as emails, website form submissions and WhatsApp messages;
– payment confirmation details where you pay online;
– technical website data such as IP address, browser information and cookie-related data.
How We Collect Personal Data
We collect personal data:
– directly from you when you fill in a website form, including WS Form forms;
– when you email us;
– when you contact us through WhatsApp;
– when you request a quote or book a service;
– when you make an online payment;
– automatically through website logs, cookies and similar technologies when you use our website.
How you use personal data
We use personal data to:
– respond to enquiries and quote requests;
– assess move requirements and plan services;
– arrange, deliver and manage removals and related services;
– communicate with you about your enquiry, booking or move;
– take payment and keep accounting records;
– maintain, protect and improve our website and business systems;
– deal with complaints, issues and service follow-up where needed.
Our Lawful Bases
We rely on one or more of the following lawful bases under UK data protection law:
– taking steps at your request before entering into a contract, for example when you ask for a quote;
– performing a contract with you, for example when we carry out a booked move;
– complying with legal obligations, for example for accounting and record-keeping;
– legitimate interests, where appropriate, such as running our website, handling enquiries and managing our business.
We do not currently use your personal data for routine marketing emails or texts unless you specifically ask us to hear from us.
Online Payments
If you pay by card online, your payment is processed by our payment service provider. We do not store full card details ourselves.
We may receive limited payment-related information needed to confirm that a payment has been made, deal with payment queries and keep accounting records.
Who We Share Personal Data With
We may share personal data where necessary with:
– website hosting and technical support providers;
– website form and plugin providers;
– payment service providers;
– email and communications providers;
– insurers, accountants, professional advisers or regulators where needed;
– service partners or subcontractors where this is necessary to deliver a booked service.
We only share information that is relevant and necessary for the purpose involved.
International Transfers
We aim to keep the handling of personal data limited to what is needed to respond to enquiries, provide quotes and carry out bookings.
However, some third-party providers we use or may use, such as messaging, payment, hosting or embedded website tools, may process personal data outside the UK. Where that happens, we expect appropriate safeguards to be in place under applicable data protection law.
If you would like more information about this, please contact us.
How Long We Keep Personal Data
We keep personal data only for as long as necessary for the purpose it was collected, including legal, accounting and operational reasons.
Our usual retention periods are:
– quote and enquiry records: up to 12 months after the last meaningful contact;
– booking, service and customer records: up to 6 years from the end of the last company financial year they relate to where needed for accounting, tax, legal or complaint-handling purposes;
– payment confirmation records: up to 6 years from the end of the last company financial year they relate to;
– technical website logs and cookie records: in line with our hosting, security and cookie settings.
We may keep information longer where the law requires it or where there is an ongoing complaint, dispute or legal issue.
Cookies, WhatsApp and Third-Party Tools
our website may use cookies and similar technologies to make the site work, improve security and understand basic website use.
If we use third-party features such as review widgets, embedded content or messaging tools, those providers may collect technical information or use their own cookies or similar technologies according to their own privacy information.
If you contact us through WhatsApp, your message and related data will also be processed through WhatsApp under WhatsApp’s own terms and privacy arrangements.
You can manage cookie choices through our cookie banner or cookie settings tool where available.
Your Data Protection Rights
Depending on the circumstances, you may have the right to:
– request access to your personal data;
– request correction of inaccurate personal data;
– request deletion of personal data;
– request restriction of processing;
– object to certain processing;
– request transfer of your data where applicable;
– withdraw consent at any time where consent is the lawful basis.
To exercise any of these rights, please contact us using the details in this Privacy Policy.
Complaints
If you have concerns about how we use personal data, please contact us first and we will try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO).
Contact Us
If you have any questions about this Privacy Policy or want to exercise your rights, please contact:
FALCON RELOCATION GROUP, MAN AND VAN & REMOVALS SERVICES LTD
9 Hexham Road, Hexham Road, Manchester, England, M18 7RJ
info@falcongroupremovals.co.uk
sale@falconrelocationgroup.com
falcongroupremovals.co.uk
